Shipping Policy

Last updated: February 6, 2026

Who We Are

NovaXCase (“we,” “us,” or “our”) operates the website www.novaxcase.com (the “Site”). NovaXCase is operated by STORE PHONE CASE SRL, a company registered in Romania. This Shipping Policy explains how orders are processed, shipped, and delivered to customers located in the United States.

Shipping Range

Delivery Area
We currently ship orders exclusively within the United States.

Future Availability
We may expand shipping to additional countries in the future. Any changes will be reflected on this page and at checkout.

Shipping Costs

Shipping costs are displayed clearly at checkout before payment is completed.

United States (USD)

Free Shipping: $0.00
Insured Shipping + Skip the Line: $4.95
Priority Express Shipping: $9.95

No additional shipping charges apply beyond what is shown at checkout.

Order Processing Time

Processing Days: Orders are processed Monday to Friday, excluding public holidays.
Processing Time: Orders are processed within 0–2 business days, depending on the selected shipping method.
Order Cut-Off Time: Orders placed before 12:00 PM (GMT+02:00) Eastern European Standard Time, Bucharest (EET/EEST) are processed the same business day when possible. Orders placed after the cut-off time are processed the next business day.

Orders are not processed on weekends or public holidays.

Delivery Timeframes

All delivery estimates are approximate and exclude weekends and public holidays.

Free Shipping:

Order Processing: 1–2 business days (Mon–Fri)
Transit Time: 7–11 business days (Mon–Fri)
Estimated Total Delivery Time: 8–13 business days (Mon–Fri)

Insured Shipping + Skip the Line

Order Processing: 0–2 business days (Mon–Fri)
Transit Time: 6–10 business days (Mon–Fri)
Estimated Total Delivery Time: 6–12 business days (Mon–Fri)

Priority Express Shipping

Order Processing: 0–1 business day (Mon–Fri)
Transit Time: 5–9 business days (Mon–Fri)
Estimated Total Delivery Time: 5–10 business days (Mon–Fri)

Delivery times may vary due to carrier operations, weather conditions, peak periods, or other logistical factors beyond our control.

Shipping & Fulfillment Information

Fulfillment Origin
Orders are fulfilled and dispatched from Romania.

Courier Services
We work with reliable carriers such as DHL, FedEx, and other reputable international and regional postal services.

Tracking
All orders include shipment tracking.

Insurance
Shipments are insured against loss or damage during transit.

Packaging
Packaging may vary depending on availability and product type.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and carrier information. You can track your order using the tracking link provided or via the Track Your Order page on our website.

Lost, Missing, or Damaged Orders

If your order arrives damaged, incomplete, or appears to be missing items, please contact us within 7 days of delivery.

If your order does not arrive within the estimated delivery timeframe, please contact us so we can initiate an investigation with the shipping carrier.

Support Email: support@novaxcase.com

All resolutions are handled in accordance with our Return & Refund Policy.