PRIVACY POLICY

Last updated: February 6, 2026

Who We Are

NovaXCase (“we,” “us,” or “our”) operates the website www.novaxcase.com (the “Site”). We provide mobile phone cases and accessories to customers in the United States through our online store. NovaXCase is operated by STORE PHONE CASE SRL, a company registered in Romania. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

Information We Collect

Personal Identification Information

We collect personal information when you interact with our Site, including when you place an order, contact customer support, subscribe to communications, or otherwise engage with our services. This information may include:

• Contact Information: Full name, email address, shipping and billing address, and phone number.
• Order Information: Order details, delivery information, and payment confirmation.
• Payment Information: Payment details required to process orders. Payments are processed securely by third-party payment providers and are not stored on our servers.
• Customer Communications: Messages and correspondence with our support team.

Non-Personal Identification Information

We may automatically collect non-personal information when you interact with our Site, including:

• Browser and Device Information: Browser type, device type, operating system, and language settings.
• Log and Usage Data: IP address, pages visited, visit duration, referring URLs, and general usage statistics.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to ensure proper functionality, enable shopping cart and checkout features, analyze website performance, and improve user experience. Cookies are small text files stored on your device by your web browser. You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling cookies may affect certain website functions.

How We Use Collected Information

We use your information for the following purposes:

• To process and fulfill orders, including payment processing and delivery.
• To provide customer support and respond to inquiries.
• To operate, maintain, and improve our website and services.
• To send transactional communications such as order confirmations and policy updates.
• To send marketing communications where permitted by law and based on your preferences.
• To detect fraud, prevent abuse, and enhance security.
• To comply with legal and regulatory obligations.

Aggregated or anonymized data may be used for analytical purposes to better understand website usage and improve our services.

How We Protect Your Data

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Sensitive data transmitted through the Site is protected using SSL encryption, and payments are processed through PCI DSS–compliant payment gateways. While we take appropriate precautions, no online system can guarantee absolute security.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share personal information only in the following circumstances:

• With service providers who assist us with payment processing, shipping, website hosting, analytics, and customer support.
• With logistics partners to deliver orders.
• With government authorities or regulators where required by law or to protect legal rights.
• In connection with a business transaction such as a merger, acquisition, or sale of assets.

All third parties are required to handle personal information in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements. Once information is no longer required, it is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• File a complaint with a relevant data protection authority.

Requests can be submitted by contacting us at support@novaxcase.com

Identity verification may be required.

International Users

Your personal information may be transferred to and processed in countries outside your country of residence, including where our service providers are located. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure adequate data protection.

Children’s Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us to request deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The updated date at the top of this page indicates the most recent revision. Continued use of the Site after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Business Name: NovaXCase

Legal Company Name: STORE PHONE CASE SRL

Company Registration Number: 46641135

Business Email: support@novaxcase.com

Business Phone Number: +40745857159

Business Address: Str. Tineretului 63 Bl. 3 Sc. B Et. 1 Ap. 14, Dudu, Ilfov, 077041, Romania

Country of Registration: Romania

VAT: Not applicable

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 18:00 pm (Romania Time - EET/EEST)

Response Time: Inquiries are typically answered within 24–48 hours on business days.