NovaXCase is a premium mobile accessories store specializing in high-quality protective iPhone cases designed for durability, style, and MagSafe compatibility. NovaXCase is operated by
STORE PHONE CASE SRL, a Romanian company.

All orders are processed and shipped from our fulfillment center in Romania using DHL Express, FedEx, or trusted regional couriers.

We currently ship to the United States.

Shipping time depends on your location and shipping method:

• Free Shipping: 8–13 business days
  
• Insured Shipping + Skip the Line: 6–12 business days
  
• Priority Express Shipping: 5–10 business days

All orders include Track & Trace.

Shipping times are estimates and exclude weekends and public holidays.

Shipping costs are calculated based on the selected delivery option and are displayed clearly at checkout before payment is completed.

United States (USD)

• Free Shipping: $0.00 USD
• Insured Shipping + Skip the Line: $4.95 USD
• Priority Express Shipping: $9.95 USD

Yes. After your order ships, you’ll receive a confirmation email with your tracking number and courier link. You can also track your package on our Track Your Order page.

We accept:

• Visa
  
• MasterCard
  
• PayPal
  
• Apple Pay
  
• Google Pay

All payments are processed securely through SSL encryption and PCI-compliant gateways.

We offer a 90-Day Return Policy.
You may return your order if it is:

• Unused
  
• Undamaged
  
• In original packaging

Defective or incorrect items are replaced or refunded free of charge.

Simply email us at support@novaxcase.com with your order number and photos or details of the issue. Our team will send you an RMA number and instructions.

If the item is defective, damaged, or incorrect: We cover the return cost.
If you changed your mind or ordered the wrong item: Return shipping is paid by the customer.

Yes! All models include a built-in MagSafe ring for stronger magnetic alignment and fast wireless charging.

Absolutely. Each case is designed to protect your camera from scratches, drops, and cracks.

Yes. Every case is MagSafe and Qi wireless-charging ready, so you can charge without removing the case.

If your order does not arrive or tracking hasn’t updated, contact us at support@novaxcase.com

We will investigate with the courier and, if needed, issue a replacement or refund, subject to verification and courier confirmation.

Please contact us immediately. We will take care of the return and send the correct product at no extra cost.

Yes. All products are covered by our 360-Day Warranty, protecting against manufacturing defects.

Orders can be canceled before they are shipped.
If your order has already shipped, please request a return after delivery.

We offer cases for a wide range of iPhone models. Please check the product page for compatibility.

Yes. Your payment is protected with:

• SSL encryption
  
• Secure payment gateways
  
• PCI DSS Level-1 compliant processing
  

Your card details are never stored on our servers.

You can reach our support team at:

• Email: support@novaxcase.com
• Phone: +40745857159

Response time: 24–48 business hours

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