About Us

Welcome to NovaXCase. We are an online store focused on mobile phone cases and accessories, built with the aim of offering a clear, reliable, and straightforward shopping experience. NovaXCase is operated by STORE PHONE CASE SRL, a company registered in Romania.

Our approach is simple: provide well-presented products, transparent business information, and responsive customer support, so customers always know who they are buying from and what to expect.

Our Story

NovaXCase was created to serve customers looking for practical and modern phone cases without unnecessary complexity. We focus on products designed for everyday use, combining protection, functionality, and clean design.

From our base in Romania, we operate our online store and serve customers exclusively in the United States, applying consistent standards of service, communication, and order handling to every order.

What We Value

Quality
We select phone cases and accessories intended to protect devices while maintaining a refined and functional appearance suitable for daily use.

Transparency
Clear product descriptions, accessible policies, and visible business details are essential to how we operate.

Customer Support
We prioritize timely and professional communication, assisting customers before purchase, during order processing, and after delivery when needed.

Continuous Improvement
We regularly review our products, services, and customer feedback to improve our offering and overall shopping experience.

Why Choose NovaXCase

Free shipping within the United States
Clear and accessible return and refund policies
Secure payment options, including Visa, Mastercard, PayPal, Apple Pay, and Google Pay
Customer support available Monday to Friday, between 9:00 am and 18:00 pm (Romania Time – EET/EEST)

Our Commitment

NovaXCase is an independently operated business. We are committed to operating responsibly, communicating clearly, and building long-term trust with our customers. From browsing the website to receiving an order and accessing support, our goal is to provide a smooth and dependable experience.

CEO Note

NovaXCase was founded with the intention of creating an online store where transparency and consistency come first. As CEO, I believe trust is earned through honest communication, clear policies, and respect for the customer.

Every aspect of our operation, from product presentation to customer support, is guided by these principles. We aim to grow NovaXCase responsibly and sustainably, focusing on long-term relationships rather than short-term gains.

Thank you for choosing NovaXCase and for taking the time to learn more about our business.

— CEO, NovaXCase
STORE PHONE CASE SRL

Questions or Support

If you have questions about our products, shipping, or policies, please visit our FAQ page or contact our customer support team using the information provided on our Contact page.